Credit unions face many of the challenges of traditional banks with the added concerns special only to this type of financial institution. A credit union must equalize efforts in asset management, modernization, digital channels integration, and income realization with being a member mentor – offering services and relationships that members can’t get anywhere else.
In today’s financial environment of balancing customer service and self-service, technology can no longer be seen as a siloed portion of the organization, but as an integral tool to reaching each and every challenge a credit union faces.
Tony del Fierro, CIO and CTO of Sound Credit Union, understands the need to see his institution as not IT and other divisions, but as parts of a whole that integrate to provide a holistic, enterprise-wide vision. Some of the initiatives to achieve this do come from IT, but with input from across the credit union.
Read more about how Sound Credit Union used their digital transformation efforts to increase visibility into one of the core business activities for any bank – understanding, and acting on, the organization’s liquidity position.